Cancellation Policy
At Ducaa Shop, we strive to process orders quickly to ensure timely delivery. However, we understand that circumstances may change. Please read our Cancellation Policy to understand the terms and conditions for canceling an order.
Order Cancellation
- Timeframe: Orders can be canceled within 24 hours of purchase. After this period, orders are processed and cannot be modified or canceled.
- How to Cancel: To cancel an order, contact us at [your contact email] with your order number and reason for cancellation.
Exceptions
- Orders that have already been processed or shipped cannot be canceled.
- In such cases, you may initiate a return once the product is delivered, following our [Return & Refund Policy].
Refunds for Canceled Orders
- If your cancellation request is made within the allowed timeframe and approved, a full refund will be issued.
- Refunds are processed within 7-14 business days to the original payment method.
Changes to Orders
- If you need to make changes (e.g., shipping address or product variant), please contact us within the same 24-hour window.
- After this period, changes cannot be made as the order is already being processed.
Changes to This Policy
We reserve the right to update or modify this Cancellation Policy at any time. Changes will be posted on this page, and we encourage you to review it periodically.
Contact Us
If you have any questions about our Cancellation Policy, please contact us at shopducaa@gmail.com