Shipping Policy
At Ducaa Shop, we strive to provide a seamless shopping experience by offering international shipping directly from our suppliers in China. Please read our shipping policy carefully to understand our processes and expectations.
Shipping Times
Since our products are shipped directly from suppliers in China, shipping times may vary depending on your location:
- North America & Europe: 15-30 business days
- South America & Africa: 20-45 business days
- Asia & Oceania: 10-25 business days
Please note that these are estimated shipping times and may be affected by customs processing, local holidays, or other unforeseen delays.
Order Processing
- Orders are typically processed within 3-7 business days after payment confirmation.
- You will receive a confirmation email with a tracking number once your order is shipped.
Shipping Costs
- We offer free international shipping on all orders.
- Any import duties, taxes, or customs fees are the responsibility of the customer.
Tracking Information
- Once shipped, you will receive a tracking number to monitor your order’s progress.
- Tracking information may take a few days to update due to international logistics.
Delays and Issues
- While we strive to deliver within the estimated time, delays can occur due to customs clearance or other unforeseen circumstances.
- If your order has not arrived within the estimated timeframe, please contact us at [your contact email].
Changes and Cancellations
- Orders can only be changed or canceled within 24 hours of purchase. After this period, orders are processed and cannot be modified.
Contact Us
If you have any questions or concerns about our shipping policy, feel free to reach out to us at shopducaa@gmail.com