Warranty Policy
At Ducaa Shop, we stand behind the quality of our products and are committed to ensuring customer satisfaction. Please read our Warranty Policy to understand the terms and conditions of our product warranties.
Warranty Coverage
- Our products come with a 30-day limited warranty against manufacturing defects.
- This warranty covers defects in materials and workmanship under normal use.
- It does not cover damage caused by misuse, accidents, alterations, or normal wear and tear.
Products Covered
- All products purchased from Ducaa Shop are eligible for warranty coverage, unless stated otherwise on the product page.
- Specific products may have additional warranty terms provided by the manufacturer.
Claim Process
- Contact Us: If you believe your product is defective, contact us within the warranty period at [your contact email] with your order number, product details, and photos of the defect.
- Evaluation: Our team will review your claim and may request additional information or evidence.
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Resolution: If the defect is confirmed, we will offer one of the following solutions:
- Replacement: A new item will be shipped at no cost.
- Refund: A full or partial refund, depending on the nature of the defect.
Exclusions
This warranty does not cover:
- Damage caused by misuse, abuse, or improper maintenance.
- Accidental damage, including drops, spills, or natural disasters.
- Unauthorized modifications or repairs.
- Products not purchased directly from Ducaa Shop.
Limitation of Liability
- Ducaa Shop is not liable for any indirect, incidental, or consequential damages arising from the use of our products.
- Our liability is limited to the purchase price of the product.
Changes to This Policy
We reserve the right to update or modify this Warranty Policy at any time. Changes will be posted on this page, and we encourage you to review it periodically.
Contact Us
If you have any questions about our Warranty Policy, please contact us at shopducaa@gmail.com