Return & Refund Policy
At Ducaa Shop, we strive to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help. Please read our Return & Refund Policy carefully.
Returns
- Eligibility: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
- Timeframe: You have 30 days from the date of delivery to request a return.
- Non-Returnable Items: Certain products such as perishable goods, personal care items, and gift cards are non-returnable.
Return Process
- Contact Us: Email us at [your contact email] with your order number and reason for return.
- Approval and Instructions: Once approved, we will provide return instructions and the return shipping address.
- Shipping Costs: The customer is responsible for return shipping costs unless the product is defective or incorrect.
Refunds
- Inspection and Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved Refunds: If approved, the refund will be processed within 7-14 business days to your original payment method.
- Partial Refunds: In certain cases, only partial refunds are granted (e.g., items not in their original condition or damaged for reasons not due to our error).
Exchanges
- We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [your contact email].
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the product and packaging. We will provide a replacement or refund at no additional cost.
Cancellations
- Orders can be canceled within 24 hours of purchase. After this period, the order will be processed and cannot be canceled.
Contact Us
If you have any questions about our Return & Refund Policy, please reach out to us at shopducaa@gmail.com